overview

Location:

Australia

Industry:

Healthcare

Software:

Office 365 and Skype

Solutions:

Logitech Skype Room Systems and Logitech Group/MeetUp

The Australian Red Cross is one of Australia’s biggest non-profits by fundraising income, with 2,000 staff and 25,000 volunteers working collaboratively across Australia to achieve humanitarian objectives.

The challenge

Maintaining meaningful face-to-face relationships across remote sites

The Australian Red Cross is one of Australia’s biggest non-profits by fundraising income, with 2,000 staff and 25,000 volunteers working collaboratively across Australia to achieve humanitarian objectives.

Its existing video collaboration system wasn’t supporting the non-profit’s communication needs with respect to building closer collaborative relationships and reducing travel requirements.

The humanitarian organisation sought a simple, cost-effective solution to enhance internal collaboration and support greater productivity in this specific context.

The Solution

Flexible collaboration and communication solutions for varied sites

The humanitarian non-profit, as part of its End User Computing project, successfully implemented Skype for Business through Office 365. The project also saw the Red Cross set up 25 Logitech Skype Room Systems with either Logitech Group or MeetUp. More than 65 portable Logitech Conference Cameras were also installed.

Logitech’s wide range of products gave the Australian Red Cross the flexibility and choice to find the right solution for its varied sites. The organisation was able to tailor its solutions to the needs of individual sites.

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Logitech MeetUp
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The result

Enhanced collaboration, productivity, and user-experience outcomes

The Logitech and Skype For Business solutions have reduced the need to travel for collaboration across the organisation’s sites. In the first six months of implementation alone, the Red Cross clocked as much as 9,000 minutes on Skype for Business, reflecting the improved end-user experience Logitech’s solutions offered.

The organisation has also achieved gains in productivity and internal collaboration as staff find it easier to work across different sites.

In addition, unique use cases have surfaced as a result of the new solution. For example, in the Northern Territory, the organisation is now helping to connect local communities and families to one another with video conferencing solutions and Skype For Business.

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WHAT THEY SAID

“The Australian Red Cross are an organisation focused on humanitarian values. Everything is about face-to-face relationships and that’s very difficult to do when you have 120 sites across the country. Now, with everyone able to communicate and collaborate face-to-face, it’s changing the way we work.”

MARTIN CONNOLY
Head of ICT Operations - Australian Red Cross

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